You can place an order directly through our website by browsing our collections, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.

We accept various payment methods including credit/debit cards (Visa, MasterCard), PayPal, and other secure payment gateways.

Please email hello@stellarandmonique.com within 24 hours of placing your order, and we will do our best to assist

Order begin processing shortly after they are received and may already have been prepared for dispatch or entered production. Changes and cancellations therefore cannot be guaranteed.

Bespoke personalised, engraved, custom-sized and made to order pieces cannot be changed or cancelled once production has commenced.

If your order has not been dispatched, we may be able to update the delivery address.

Please email us as soon as possible with your order number and the correct address. For security, we may ask you to verify your identity before making the change.

Once an order has been dispatched, we cannot guarantee that the delivery address can be amended.

Billing addresses cannot be changed after an order has been placed.

Yes, we offer international shipping to selected countries worldwide. 

North America: United States, Canada
Asia: Japan, Hong Kong, Singapore South Korea, Taiwan, Phillippines, Thailand
Europe: France, Netherlands, United Kingdom, Belgium, Spain, Germany, Sweden, Denmark, Ireland, Greece, Norway, Czech Republic, Iceland
GCC: Bahrain, United Arab Emirates, Saudi Arabia
Oceania: New Zealand

All international orders are shipped either via Australia Post or DHL. Shipping fees and delivery times may vary based on the destination. Customs duties, and taxes are calculated at checkout based on your country. Please check out Shipping Detail for more information.

For prêt-a-porter pièces please allow 2-3 days for processing, plus shipping time.

For custom pieces please allow 4-6 weeks for crafting & processing, plus shipping time.

With the complexity of Bespoke designs, please allow 6-8 weeks for design, crafting and processing, plus shipping time.

Delivery times vary depending on your location and the shipping method chosen. Please note that we do not dispatch on weekends or public holidays. During peak periods or holiday seasons, some delay may occur.Please check our Shipping Detail for more information and holiday cutoff dates.

Please visit our Returns page for details on our return & exchange policy.

To keep your jewellery looking its best, avoid exposure to chemicals, store it in a jewellery box, and clean it regularly with a soft cloth. 

For specific care instructions, please refer to our Jewellery Care & Gemstone Care Page