A: You can place an order directly through our website by browsing our collections, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.

A: We accept various payment methods including credit/debit cards (Visa, MasterCard), PayPal, and other secure payment gateways.

A: Orders can be canceled or modified within 24 hours of placement. Please contact our customer service team as soon as possible to make any changes.

A: Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary based on the destination.

A: Delivery times vary depending on your location and the shipping method chosen. Typically if within AU, orders are processed within 1-2 business days, and if outside shipping usually takes 5-7 business days.

A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s website.

A: We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please visit our Returns page for detailed instructions on how to return your item.

A: Yes, exchanges are accepted within 30 days of purchase. The item must be in its original condition and packaging. Contact our customer service team to initiate an exchange.

A: To keep your jewellery looking its best, avoid exposure to chemicals, store it in a jewellery box, and clean it regularly with a soft cloth. For specific care instructions, please refer to our Jewellery Care page.