“An heirloom is made through the life it shares with you—worn often, loved deeply or passed on as legacy. Our warranty is part of our commitment to the pieces that become part of your story.”
18-Month Plating Warranty
Our gold vermeil pieces use a thick 2.5+ micron layer of 18k gold vermeil over recycled sterling silver - chosen for its beauty, durability and ability to make fine jewellery more accessible. However, as with all plated finishes, wear over time is natural.
If your vermeil begins to wear or show signs of defect within the 18 months warranty period, we will repair or replace the piece at no cost.
If the issue occurs after the warranty period, we offer replating services for a small fee to help extend the life of your jewellery.
3 Year Manufacturing Warranty
Every piece of S+M fine jewellery is thoughtfully designed and made with long-term wear in mind. We use carefully selected materials, natural gemstones and considered construction to create jewellery that can become part of your life for years to come
If your piece experiences a manufacturing fault within three years of purchase—including an issue with its construction, clasp, join or gemstone setting—we will assess the piece and repair or replace it at no cost.
Even after the warranty period, we will always do our best to assess available repair options and help you continue wearing the piece you love.
Coverage
What's Covers
Our 3 year warranty covers any material defects or workmanship issues from the date of purchase. This includes structural faults, defects in the metal, and issues resulting from production errors. (Excluding plating coverage which is covered under the 18 month warranty) If something isn't right, simply reach out to us-we'll work closely with you to make it right.
Depending on the issue, we may offer a repair, replacement, or refund at our discretion. We want your experience to feel personal, transparent and fair.
What's not Covered
While we stand by our craftsmanship, our warranty does not cover:
- Lost or stolen items
- Tarnishing or discolouration due to chemical exposure, moisture, or improper care
- Bent rings, broken chains, or scratched surfaces from general wear
- Third-party repairs or alterations
- Accidental damage outside of material or manufacturing faults
We always recommend storing your jewellery separately, removing it during active use, and avoiding exposure to perfume, chemicals or cleaning products.
After-Warranty Support
Even after your warranty expires, we're still here for you.
If your piece requires attention due to wear, damage, or aging outside the warranty period, we offer paid repair and restoration service - including replating, resetting, or stone replacement - at a quoted fee.
We aim to extend the life of every piece, so it continues to be worn and treasured for years to come.
How to Make a Warranty Claim
To make a claim under warranty:
- Contact us at hello@stellarandmonique.com within 3 years of purchase
- Or use the CONTACT FORM
- Include your order number or confirmation email as proof of purchase
- If your claim is accepted, we will confirm the next steps
- Please note: shipping costs associated with returns are the responsibilty of the customer
If approved, we will repair, replace, or refund your piece at no cost for parts or labour during the warranty period.
This warranty applies only to the original purchaser and is non-transferable. It is offered in addition to your rights under consumer law and does not limit those protections in anyway.
Our goal is to ensure that every piece you own continues to bring meaning beauty, and joy- whether its brand new or worn for years. If you ever need support, we're just a message away.