Orders & Returns

Australian domestic orders may be returned:

• Within 7 business days of delivery for a refund to the original payment method; or
• Within 20 business days of delivery for store credit.

To be eligible for a change-of-mind return, your jewellery must be:

• Unworn and in its original condition
• Free from marks, damage, alterations or signs of wear
• Returned with its original tags, jewellery box, pouch and accompanying gifts or materials
• Accompanied by the original order details
• Confirm deduction of all shipping cost

Returns due to fitting or size issue is also considered a change-of-mind return.

Pieces sold as a set must be returned together. We cannot accept the return of an individual item from a set.

For approved change-of-mind returns, all shipping costs incurred by STELLAR+MONIQUE—including original outbound delivery, even where complimentary shipping was provided at checkout, and any prepaid return or exchange postage—will be deducted from the refund.

Every returned piece is carefully inspected upon arrival. Change-of-mind returns that do not meet these conditions may be declined and returned to the customer.

These conditions apply only to change-of-mind returns. They do not apply to faulty, damaged or incorrectly supplied products.

Australian orders may be exchanged within 20 business days of delivery.

To qualify for an exchange, the piece must be unworn, in its original condition and returned with all original packaging and order details.

Exchanges are subject to availability. If the replacement piece costs more than the original piece, you will be asked to pay the difference before it is dispatched.

If you later choose to return an exchanged piece, it will only be eligible for another exchange or store credit. A refund to the original payment method will not be available. I

tems received as an exchange are not eligible for a refund to the original payment method. They may be returned for another exchange or STELLAR+MONIQUE store credit, subject to our return conditions and applicable shipping costs.

Please allow five to seven business days for your exchange to be processed after the original piece arrives with us.

Please contact us through our Contact Us page and provide:

• Your full name
• Your order number
• The piece you would like to return
• Whether you would prefer a refund or store credit
• The reason for your return

Please wait for your return request to be approved before sending your jewellery. We will provide the return instructions and return address once your request has been reviewed.

Returns sent without prior authorisation may not be accepted.

For returns refunded to the original payment method, the cost of the return label will be deducted from the return.

If you choose store credit, we will provide the return label at no cost.

Original shipping costs, express-delivery fees, customs duties and taxes are non-refundable for change-of-mind returns.

These deductions do not apply when a product is returned because it is faulty, damaged or incorrectly supplied.

International orders are final sale for change-of-mind purposes and cannot be returned, exchanged or resized.

We encourage you to review all product details, measurements and sizing information carefully before placing your order. If you would like guidance, please contact us before purchasing.

This does not exclude any faulty, damaged or incorrectly supplied order items.

The following purchases are final sale for change-of-mind purposes:

• Bespoke and custom-designed pieces
• Custom sizes
• Engraved or personalised pieces
• Engagement rings
• Archive or vintage pieces
• Gift cards
• International orders
• Any product identified as final sale on its product page

Certain pieces may be eligible for exchange or store credit only. Where this applies, it will be stated in the product description.

Pieces sold as a set must be returned together. Partial returns of a set cannot be accepted.

These final-sale conditions apply only when you change your mind. They do not affect your rights if a product is faulty, damaged, materially different from its description or incorrectly supplied.

Unless a product is clearly marked as final sale, eligible sale pieces may be returned under our change-of-mind return policy.

Sale and promotional items remain protected by the consumer guarantees provided under Australian Consumer Law. Unless a product is clearly marked as final sale, eligible sale pieces may be returned under our change-of-mind return policy.

Eligible gifts may be returned within 20 business days of delivery for STELLAR+MONIQUE store credit.

Please contact us with the original order number and the purchaser’s name. Refunds can only be issued to the original payment method used by the purchaser.

Please allow five to seven business days for your return to be inspected and processed after it arrives with us.

Once your return has been approved, you will receive a confirmation email. Your refund will then be issued to the original payment method.

Depending on your bank or payment provider, it may take an additional two to three business days for the funds to appear in your account.

Every STELLAR+MONIQUE piece is carefully inspected before dispatch. If your order arrives damaged, faulty or different from what you ordered, please email hello@stellarandmonique.com and include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs of the jewellery
• Photographs of the packaging and parcel
• A photograph of the shipping label, where relevant

Please retain the jewellery and all original packaging while we review the matter.

Once we have received the information, we will assess the issue and guide you through the appropriate next step. Please do not return the jewellery before receiving instructions from us.

Depending on the circumstances, the following may not be considered manufacturing faults:

• General wear from regular use
• Accidental damage or impact
• Scratches, dents or bent components caused through wear
• Damage caused by improper storage or care
• Exposure to chemicals, perfumes, lotions, chlorine or unsuitable cleaning products
• Damage caused by repairs, resizing or alterations performed by a third party
• Natural variations in the colour, pattern or inclusions of gemstones
• Gradual changes to plating or surface finish through wear

Natural gemstones are individual by nature. Variations in colour, tone, pattern and inclusions are part of their character and are not ordinarily considered defects.

Where an issue is not covered as a fault, we will still do our best to advise you on available repair or aftercare options.