ORDER + SHIPPING

Excited for your order? Discover our shipping policies to ease those delivery blues.

 

Shipping timelines indicated below are approximate and do not include weekends, holidays, or any unforeseeable delays with the courier.

The shipping fee is charged based on the subtotal before taxes and discounts, and it is non-refundable. Deliveries outside of Australia, New Zealand, the US, Canada, the UK, and Germany may be subject to additional customs duties and service fees. Please note that S+M does not have control over these charges and cannot advise on the cost. For more information, please contact your local customs office. Unfortunately, Stellar + Monique cannot reimburse you for duties and taxes paid upon delivery.

Shipping timelines indicated below do not include processing times for your order. For the most accurate delivery date estimates, please refer to the shipping timeline at checkout.

 

Australia 

TYPE OF SHIPPING

THRESHOLD

PRICE

SHIPPING TIMELINE

Expedited (Standard)

Order $200 and above

Free

2-4 business days*

Expedited (Standard)

Order below $200

$10

2-4 business days*

Express

-

$14

1-2 business days*

 

New Zealand

TYPE OF SHIPPING

THRESHOLD

PRICE

SHIPPING TIMELINE

Expedited (Standard)

Order $300 and above

Free

4-7 business days*

Expedited (Standard)

Order below $300

$15

4-7 business days*

Express

-

$30

2-5 business days*

 

United States and Canada

TYPE OF SHIPPING

THRESHOLD

PRICE

SHIPPING TIMELINE

Expedited (Standard)

Order $300 and above

Free

5-10 business days*

Expedited (Standard)

Order below $300

$20

5-10 business days*

Express

-

$35

3-6 business days*

 

United Kingdom & EU

TYPE OF SHIPPING

THRESHOLD

PRICE

SHIPPING TIMELINE

Expedited (Standard)

Order $300 and above

Free

8-12 business days*

Expedited (Standard)

Order below $300

$25

8-12 business days*

Express

-

$40

7-10 business days*

 

Asia Pacific

TYPE OF SHIPPING

THRESHOLD

PRICE

SHIPPING TIMELINE

Expedited (Standard)

Order $300 and above

Free

5-10 business days*

Expedited (Standard)

Order below $300

$18

5-10 business days*

 

For any further questions about your order or shipping, our Customer Service Team is here to help.

A: We accept various payment methods including credit/debit cards (Visa, MasterCard), PayPal, and other secure payment gateways.

A: Orders can be canceled or modified within 24 hours of placement. Please contact our customer service team as soon as possible to make any changes.

A: Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary based on the destination.

A: Delivery times vary depending on your location and the shipping method chosen. Typically if within AU, orders are processed within 1-2 business days, and if outside of AU shipping usually takes 6-10 business days.

A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s website.

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CONTACT US

EMAIL

info@stellarmonique.com